Deposit
Most services require a non-refundable deposit at booking, applied toward your final balance. The exact amount is shown on the service detail page before you confirm. Cash-only bookings are reviewed on a case-by-case basis.
Beauty
protects
empowers
you
Plain answers to the questions people ask most. We'd rather say it clearly now than surprise you later.
Most services require a non-refundable deposit at booking, applied toward your final balance. The exact amount is shown on the service detail page before you confirm. Cash-only bookings are reviewed on a case-by-case basis.
Reschedule or cancel free of charge up to 48 hours before your appointment. Inside 48 hours, your deposit is forfeited. Inside 24 hours, the full booking fee may be charged.
We hold appointments for 15 minutes past start time. Beyond that we may need to shorten or reschedule the service. Please call ahead if traffic or parking is delaying you — we will work with you.
No-shows forfeit the full deposit and may be required to pre-pay future bookings. We send reminders 24 and 2 hours before your appointment.
Service fees are non-refundable once an appointment is completed. If you are unhappy with the result, contact us within 48 hours and we will work with you to make it right.
For most services, arrive with freshly washed, conditioned, and fully blow-dried hair. Service-specific notes are listed on the booking page. Some services require you to bring your own hair extensions; this is noted clearly on the service detail.
Children's services include extra breaks for comfort. A parent or guardian must remain in the shop for the duration of the appointment for clients under 12.